Delivery and return policies
RETURN POLICY
Period underwear and washable sanitary pads are unfortunately not refundable.
For an exchange please complete the form below and read the conditions carefully. We do not provide a return label and an additional service fee of $6 is required.
If your item has a defect when received, please let us know within 7 days of receipt using the same form above. We will accommodate you in the best way possible.
Not sure which model you need or what size to order ?
- In each product sheet, the description can help you make your choice. Notice the mention “Ideal for”.
- Check out our size guide here.
Do not hesitate to communicate by email to info@oraprotections.com (within 48 working hours)
Rest assured that our priority is your satisfaction and that we will always listen to you.
DELIVERY POLICY
Orders are processed and shipped within 24 to 48 hours.
Shipping is free for all purchases of $80 or more. If the minimum purchase is not reached, you will be charged a fixed delivery fee of $8 for Quebec and Ontario. For the rest of Canada and the United States, shipping costs are $ 10 if the minimum purchase is not reached.
Delivery times are 2 to 5 business days in Canada*, and can be up to 7 business days for the United States. Once the package is in the hands of the shipping company, Ora Protections waives any property rights in favor of the buyer. All precautions are taken on our side so that your order is delivered to you. If you do not receive your order within 10 business days, you can contact us to assist you.
*excluding remote locations
In order to ensure effective service and follow-up with our customers, please complete the procedures below before contacting us :
- A tracking number has been sent to you by email, please check it on the carrier’s website. This email comes from Clickship or Purolator and may end up in your spam folder.
- Please check the accuracy of your address on your order confirmation.
- Our deliveries usually do not require a signature on delivery, but you may have received a notice from the carrier in your mailbox telling you to pick it up at a drop-off point.
- Some of our carriers may also attempt a new delivery the next day if you were not at home on its first attempt.
Delivery times may vary during peak periods and may be extended due to exceptional coronavirus measures.
The delivery of the products is subject to the rules and regulations of the shipping company as well as those concerning the signature of an acknowledgment of receipt for the products. If you are absent at the time of delivery, you will be responsible for tracking and picking up the products according to the rules and procedures of the shipping company.
Ora Protections is not responsible for lost packages, delivery errors or damaged packages. It is up to the consumer to check the delivery information before finalizing his order.
