Exchange Request

Exchange Policy

General Conditions:

  • Exchanges are allowed within 30 days.
  • Returned items must be in resellable condition—unworn, unwashed, unaltered, and with all original tags attached. If these conditions are not met, we reserve the right to refuse the exchange and return the items as received.

📦 Return Shipping:

  • You are responsible for shipping the items back at your own expense. We do not provide return labels.
  • Please ensure items are properly packaged to prevent damage during transit. Ora Protections is not responsible for lost or undelivered return packages without proof of delivery.
  • 📍 Return Address: The return address will be provided only in the payment confirmation email after your exchange request is approved.

🔹 Only menstrual underwear is eligible for exchange.
🔹 Non-exchangeable items:

  • Purchases made during Black Friday
  • Menstrual underwear purchased for $20 or less
  • Clearance-sale menstrual underwear

🔹 No refunds will be issued for returned items.
🔹 A $6 service fee applies to all exchanges. This fee helps cover part of the shipping cost for sending the exchanged item(s) back to you.

Exchange Procedure:

1️⃣ Check your eligibility: Make sure you meet all exchange conditions and have read and accepted our policy.
2️⃣ Log into your account and start your exchange request.
3️⃣ Find your order and click "Request a Return."
4️⃣ Select the eligible items you wish to exchange. If an item cannot be selected, it is not eligible for return.
5️⃣ Choose a reason for the exchange and specify the model and size of the menstrual underwear you want in the "Notes" section.
6️⃣ Submit your request.

🔹 Processing Time: Your exchange request will be reviewed within 48 hours.
🔹 Approval & Payment: If approved, you’ll receive an email with a secure payment link to pay the $6 service fee. If the new item has a price difference, it will be adjusted accordingly.
🔹 The return address and shipping instructions will also be included in the email. Please note: return shipping costs are your responsibility, and we do not provide return labels.

Shipping of New Items:

Once we receive and verify the returned items, we will ship your replacement within 2-3 business days, plus delivery time.

Choosing the Right Size & Model:

  • Check the product description, where you’ll find the mention "Ideal for" to guide your choice.
  • Our size guide is available [here].
  • If you have any questions, contact us at info@oraprotections.com. We aim to respond within 48 business hours.

✨ Your satisfaction is our priority! We're here to help with any concerns. ✨

Commencer ma demande d'échange