Frequently Asked Questions
How do menstrual panties work?
At Ora Protections, menstrual panties are made up of 4 layers: 3 layers of textiles and a waterproof layer. This waterproof layer prevents blood from passing through the panties and staining your clothes. They allow absorption of up to 40 mL, or 12 hours of protection depending on your flow. Air circulates through the 4 layers to let the vulva breathe. Moisture is controlled, thus preventing bad odors and the spread of harmful bacteria.
Where are Ora Protections menstrual protections manufactured?
Our warehouse is located in Lavaltrie and each product is carefully inspected before delivery. Packages leave our warehouse and are delivered directly to your home.
The panties are made in China. Our manufacturer is audited every year by the SGS Group, which is a global pioneer in the inspection, verification and certification of companies so that they align with environmental and ethical standards, conscious. This audit company is that of Best Buy, Haier, Canon, Home Depot among others.
Producing in Quebec is an option that we constantly consider in our business vision. For the moment, after constant research, it is clear that the workforce, expertise and large-scale production are still lacking on the market.
As a result, Quebec production would not be enough to meet demand and would not allow consumers to easily access this type of protection (they retail at around $60 for a pair of panties, for good reasons!). We are also very proud of the few companies that manufacture their products here, in order to offer this choice to consumers.
As the main mission of Ora Protections is to facilitate access to menstrual panties for as many women as possible, we have made this choice to produce overseas. And this in a conscious, thoughtful and responsible way.
Our suppliers are carefully selected for product quality, working conditions and ethics. Our products are tested and you are assured of receiving a quality product that works; as well as our personalized assistance and support at all times.
Can menstrual panties replace traditional sanitary products?
Absolutely. They were designed to replace disposable hygiene products.
How long can I wear panties?
It is essential to know your flow in order to determine your ideal duration of maintenance. We advise you to test the panties at home during your first use in order to know how many hours your panties will remain 100% absorbent. The more absorbent the panties, the longer you will be able to wear them, on average between 6 hours to 12 hours.
How many times a day should I change?
Between 1 and 3 times a day. If your flow is heavy, you will need to change more often. To reduce the frequency of changes, it is best to opt for our high absorption panties (the equivalent of 6 to 8 tampons) which offer up to 12 hours of protection.
Are panties suitable for heavy flow?
Yes. It is best to opt for our high absorbency panties (the equivalent of 6 to 8 tampons). Tip : Combine the menstrual panties with a washable pad. Once the washable pad is full, simply remove it. The menstrual panties will take over.
Is it hygienic and safe for my health to wear menstrual panties all day?
Yes. Unlike disposable pads and tampons that are made of chemicals, Ora Protections menstrual panties do not disrupt the vaginal flora. In addition, their absorption technology prevents moisture and therefore protects against yeast infections and harmful bacteria, as well as itching.
Which panties should I choose and how many?
The golden rule is to choose panties that reflect your daily activities. In order to choose the model that suits you best, analyze your lifestyle. Do you move a lot? Opt for a model with good support. Do you have sensitive skin? Favor natural fabrics.
The most important question is obviously the abundance of your flow. Each model has a different absorption capacity. If your flow is heavy, opt for a high absorption panty (up to 8 tampons). Knowing your cycle is necessary; we know in particular that the first days of your period are heavier than the last days, so you can definitely choose several models and use them at the right time. On average, customers buy between 3 to 6 panties that they wear throughout their cycle.
What about reusable sanitary napkins?
Our washable towels have the same characteristics as our menstrual panties. However, their inner layer, in contact with the vulva, is made of bamboo carbon. This material is known for its high absorption capacity and its ecological properties.
How do I wash my sustainable menstrual protection?
Rinse in cold water until water runs clear. Hand wash or machine wash at low temperature with a mild soap, such as our stain remover soap in store. Do not use bleach or fabric softener. Air dry only. For best results and increased durability, use our wash bag available in store.
Will my menstrual panties become less and less effective if I wash them too often?
Menstrual panties have an average lifespan of 60 washes, or more than 3-5 years. To ensure their reliability, avoid using greasy soap and/or soap containing glycerin. Do not bleach, use a washing net and dry flat.
Are transactions secure?
Certainly. Ora Protections has an SSL certificate. An SSL security certificate allows you to encrypt data exchanged on a website. In other words, it certifies that the data transmitted through a form, for example, is not compromised and the confidentiality of your data .
What is your return policy?
Unfortunately, menstrual panties and washable pads are non-refundable. Similarly, no other products in the store are refundable.
Please read the exchange procedures here: click here
MONEY BACK GUARANTEE
Still unsure about the effectiveness of menstrual panties? We offer a guarantee on a pair of panties if you're not convinced by the experience. Here are the conditions:
– This must be your very first order.
– You have 60 days, or 2 cycles, to test your panties. Your claim must be made within 60 days of the order date.
– We will refund you for one pair of worn panties, which you must return to us at your own expense. If you purchased multiple pairs of panties on this first order, UNWORN panties are also eligible for a refund, by returning the entire order to us. The guarantee is only valid for one pair of worn panties. Any additional panties that have been used, washed, or not labeled will not be refunded.
If you purchased more than one, we recommend using only one before trying the others to receive a full refund. Shipping costs are non-refundable, and you are responsible for returning the package.
If your item is defective upon receipt, please notify us within 7 days of receipt and complete the same form. We will accommodate you in the best possible way.
Can I modify or cancel an order after it has been submitted?
If your order has not yet been processed, it is possible to modify or cancel it by writing to us at info@oraprotections.com . Unfortunately, an order in processing can no longer be modified or cancelled.
How much does delivery cost?
Shipping is free for all purchases of $85 or more. If the minimum purchase is not reached, a flat rate shipping fee of $8 will be charged for Quebec, Ontario, Alberta, British Columbia, Prince Edward Island, Manitoba, and Nova Scotia.
For the rest of Canada and the United States, the delivery charge is $10.
How long will it take to receive my order?
Delivery times are 3 to 5 business days in Canada* and can be up to 10 business days for the United States. If you do not receive your order within 10 business days, you can still contact us for assistance. *except for remote locations
Read our delivery policy.
Where can I find my invoice?
Your order confirmation received by email serves as your official invoice. If you cannot find it, please contact us by email at info@oraprotections.com and we will provide you with a PDF invoice.
Tax numbers will appear at the bottom of your official invoice, please request them by email if the purchase confirmation is not sufficient for your city.
Please note that reusable menstrual products are not taxable in Canada, and it is illegal to charge taxes on these products. Taxes only apply to products other than reusable menstrual products.
We also invite you to create an online account, your order history as well as official confirmations and invoices will be found there:
Click here to create/open an account