Delivery & Return
Shipping Policy
Orders are processed and shipped between 24 and 48 hours .
Delivery is free for any purchase of $85 or more . If the minimum purchase is not reached, you will be charged a fixed delivery fee of $8 for Quebec and Ontario. For the rest of Canada and the United States, the delivery fee is $10 if the minimum purchase is not reached.
Delivery times are 2 to 5 working days in Canada*, and can take up to 7 business days to the United States. Once the package is in the hands of the shipping company, Ora Protections waives all ownership rights to the buyer. Every precaution is taken on our side to ensure that your order is delivered to you. If you do not receive your order within 10 business days, you can contact us for assistance.
*except remote locations
In order to ensure efficient service and follow-up with our customers, please carry out the procedures below before contacting us:
- A tracking number has been sent to the email used for purchase, when the email indicated "in transit"
- Please verify the accuracy of your address on your order confirmation.
- Generally our deliveries do not require a signature on delivery, but you may have received a notice from the carrier in your mailbox telling you to collect it from a drop-off point.
- Some of our carriers may also attempt a new delivery the next day, if you were not home when they first attempted it.
Delivery times may vary during peak periods and may be extended due to exceptional measures related to the coronavirus, during periods of major promotions or product launches. Please allow up to 8 working days.
Delivery of the products is subject to the rules and regulations of the shipping company as well as those regarding the signing of an acknowledgement of receipt for the products. If you are absent at the time of delivery, it is your responsibility to track and collect the products according to the rules and procedures of the shipping company.
Ora Protections is not responsible for lost packages, delivery errors or damaged packages. It is the consumer's responsibility to verify the delivery information before finalizing their order.
Exchange Policy
General conditions:
- Exchanges are permitted within 30 days.
- Returned items must be in saleable condition, meaning unworn, unwashed, unaltered and with all original tags attached. Otherwise, we reserve the right to refuse the exchange and return the items as received.
-
Return of items: It is your responsibility to ship the items to be exchanged at your own expense. We do not provide a return label. Please ensure that the items are well packaged to avoid any damage during transport. Ora Protections cannot be held responsible for lost or undelivered packages without delivery confirmation.
Return address: The return address will be provided to you only in the payment and acceptance email of your request. - Only menstrual panties are exchangeable. All other items in the store are final sale, non-exchangeable and non-refundable. Purchases made on Black Friday, menstrual panties purchased for less than $20, and menstrual panties on clearance are not exchangeable and non-refundable.
- No refunds will be given for returns.
- Service charges: An additional $6 service and delivery fee is required for all exchanges. This fee is used to cover part of the cost of shipping your exchange order (from Ora Protections to your home)
Exchange procedure:
- Check your eligibility : Make sure you meet all the exchange requirements and have read and accepted the terms of our exchange policy.
- Log in to your account : Access your online account by clicking here to start the exchange request.
- In your account, find the order in question and click on “ Request a return ”.
- Select the eligible items you wish to exchange. If an item is not clickable, it is not eligible for a return.
- For each selected item , choose a reason for exchange.
- In the “Remarks” box, indicate the model and size of the menstrual panties desired in exchange, as well as any other relevant details.
- Submit the request : Click “Request a return” again to submit your request.
After submitting your request:
- Processing your request : We will review your exchange request within 48 hours.
- Approval email for payment of fees and return instructions: If the request is approved, you will receive a secure link to pay the $6 service fee. If the new panty has a different price, the difference will be adjusted (refund or additional payment as applicable).
- The return address and shipping instructions are also included. Please note that the return is at your own expense, and we do not provide a return label.
Shipping of new items:
After receiving and verifying the returned items, we will proceed to ship the new items within 2-3 business days, plus delivery times.
Tips for choosing the right size and model:
- To help you choose the ideal size and model, consult the product description where the words “Ideal for” appear.
- Our size guide is also available here.
- For any additional questions, please feel free to contact us at info@oraprotections.com . We promise to respond within 48 business hours.
Your satisfaction is our priority, and we remain at your disposal for any questions or assistance you may need.
Return policy
REFUND
In addition to our guarantee on your first pair ordered, menstrual panties and washable towels are unfortunately not refundable. Similarly, no other products in the store are refundable.
MONEY BACK GUARANTEE
Do you still have doubts about the effectiveness of menstrual panties? We offer you a guarantee on a pair of panties worn if the experience has not convinced you. Here are the conditions:
– This must be your very first order.
– We give you 60 days, or 2 cycles, to test your panties. Your claim must be made within 60 days of the order date.
– We will refund you for a pair of worn panties, which you must return to us at your own expense. If you purchased several pairs of panties on this first order, UNWORN panties are also eligible for a refund, by returning the entire order to us.
The warranty is only valid on worn panties. Any additional panties that are used, washed or not labeled will not be refunded.
If you have purchased several, we advise you to use only one before trying the others in order to benefit from the full refund of the order. The delivery costs are not refundable and the cost of returning the package is your responsibility.
Exclusion: Black Friday and clearance sale purchases are not eligible for warranty coverage.
How to make a claim? Write to us at info@oraprotections.com or fill out the contact form.
This policy was implemented on December 2, 2023. Any orders placed before this date are not eligible for the warranty.
DEFECT IN AN ITEM
If your item has a defect upon receipt, please notify us within 7 days of receipt using the same form above. We will accommodate you in the best possible way.
BLACK FRIDAY AND LIQUIDATION
Due to high order volume, delivery times may be extended up to 8 business days. No order modification or cancellation requests can be processed once the order has been placed. All sales are final: no returns or refunds will be accepted. No promo codes can be combined with the Black Friday offer.
Some styles of menstrual panties are excluded from the promotion. Orders placed before November 25, 2024 are not eligible for this offer.
The $20 off coupon offered for any purchase of $150 or more is valid on a future purchase of $75 or more, from December 23, 2024 to January 31, 2025. Certain exclusions may apply.
For any questions, please check our FAQ or contact our customer service. Thank you for your understanding and happy shopping!