Delivery & Return

Orders are processed and shipped between 24 and 48 hours .

Delivery is Free shipping for any purchase of $85 or more . If the minimum purchase is not reached, you will be charged a fixed delivery fee of $8 for Quebec and Ontario. For the rest of Canada and the United States, the delivery fee is $10 if the minimum purchase is not reached.

Delivery times are 3 to 8 working days in Canada*, and can take up to 10 business days for the United States. Once the package is in the hands of the shipping company, Ora Protections waives all ownership rights to the buyer. Every precaution is taken on our side to ensure your order is delivered to you. If you do not receive your order within 10 business days, you can contact us for assistance.

*except for remote locations

To ensure efficient service and follow-up to our customers, please follow the procedures below before contacting us:

• A tracking number has been sent to the email used for purchase, when the email indicated "in transit"
• Please check that your address is correct on your order confirmation.
• Generally our deliveries do not require a signature upon delivery, but you may have received a notice from the carrier in your mailbox telling you to collect it from a drop-off point.
• Some of our carriers may also attempt a new delivery the next day, if you were not home during the first attempt.

Delivery times may vary during peak periods and may be extended due to exceptional coronavirus measures, during periods of major promotions, or product launches. Please allow up to 8 business days.

Delivery of products is subject to the shipping company's rules and regulations, as well as those regarding signing for a product receipt. If you are absent at the time of delivery, you are responsible for tracking and collecting the products according to the shipping company's rules and procedures.

Ora Protections is not responsible for lost packages, delivery errors, or damaged packages. It is the customer's responsibility to verify delivery information before finalizing their order.

Exchange Policy

General conditions:

• Exchanges are permitted within 30 days.
• Returned items must be in saleable condition, i.e. unworn, unwashed, unaltered, and with all original tags attached. Otherwise, we reserve the right to refuse the exchange and return the items as received.
• Return of items: It is your responsibility to ship the exchanged items at your own expense. We do not provide a return label. Please ensure the items are securely packaged to avoid damage during shipping. Ora Protections is not responsible for lost or undelivered packages without delivery confirmation.
  Return address: The return address will only be provided to you in the payment and acceptance email of your request.
• Only menstrual panties are exchangeable. All other items in the store are final sale, non-exchangeable, and non-refundable. Purchases made on Black Friday, menstrual panties purchased for less than $20, and menstrual panties on clearance are non-exchangeable and non-refundable.
• No refunds will be given for returns.
• Service charges: An additional $6 service and delivery fee is required for all exchanges. This fee is used to cover part of the cost of shipping your exchange order (from Ora Protections to your home).

Exchange procedure:

• Check your eligibility : Make sure you meet all exchange requirements and have read and accepted the terms of our exchange policy.
• Log in to your account : Access your online account by clicking here to start the exchange request.
• In your account, find the order in question and click on “ Request a return ”.
• Select the eligible items you wish to exchange. If an item is not clickable, it is not eligible for return.
• For each item selected , choose a reason for exchange.
• In the “Remarks” box, indicate the model and size of the menstrual panties you would like to exchange, as well as any other relevant details.
• Submit the request : Click “Request a return” again to submit your request.

After submitting your request:

• Processing your request : We will review your exchange request within 48 hours.

• Approval email for fee payment and return instructions: If the request is approved, you will receive a secure link to pay the $6 service fee. If the new panties have a different price, the difference will be adjusted (refund or additional payment as applicable).

• The return address and shipping instructions are also included. Please note that the return is at your expense, and we do not provide a return label.

Shipping of new items:

After receiving and verifying the returned items, we will ship the new items within 2-3 business days, plus delivery times.

Tips for choosing the right size and model:

• To help you choose the ideal size and model, consult the product description where the words “Ideal for” appear.
• Our size guide is also available here.
• For any additional questions, please feel free to contact us at info@oraprotections.com . We promise to respond within 48 business hours.

Your satisfaction is our priority, and we remain at your disposal for any questions or assistance you may need.