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Terms and conditions of use

General terms and conditions

These terms and conditions govern the use of this oraprotection.ca website.
This site is owned and operated by Ora Protections.
By using this site, you indicate that you have read and understood the Terms of Use and agree to abide by them at all times.
Type of site: e-commerce

Intellectual property

All content published and made available on this site is the property of Ora Protections and its creators. This includes, but is not limited to, images, texts, documents, downloadable files and anything else that contributes to the composition of this site.

Accounts

When you create an account on our site, you accept the following:

1. that you are solely responsible for your account and for maintaining the security and confidentiality of your account, including any passwords or sensitive information associated with your account, and

2. that all personal information you provide to us through your account is current, accurate and true, and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or violate the acceptable use policy.

Sales of goods and services

This document governs the sale of goods made available on our site.

The goods we offer include:

  • Washable menstrual protection (panties and sanitary towels)

The assets linked to this document are the assets displayed on our site at the time you access it. This includes all products listed as out of stock. All information, descriptions or images we provide about our properties are described and presented as accurately as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods at your own risk.

Sold by third parties

Our site may offer goods from third-party companies. We cannot guarantee the quality or accuracy of goods made available by third parties on our site.

Payments

We accept the following payment methods on this site:

  • Credit card
  • Paypal

When you provide us with your payment information, you are confirming that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe that your payment has violated a law or one of our terms of use, we reserve the right to cancel your transaction.

Transport and delivery

When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
Orders are processed and dispatched within 24 to 48 hours.

Delivery is free on all purchases of $80 or more. If the minimum purchase is not reached, you will be charged a fixed delivery fee of $8 for Quebec and Ontario. For the rest of Canada and the United States, delivery costs $10 if the minimum purchase is not reached.

Delivery times are 2 to 5 working days in Canada*, and up to 7 working days for the USA. Once the package is in the hands of the shipping company, Ora Protections relinquishes all rights of ownership to the buyer. We take every precaution to ensure that your order is delivered to you. If you do not receive your order within 10 working days, you can contact us for assistance.

*with the exception of remote locations

To ensure efficient service and follow-up for our customers, please complete the procedures below before contacting us:

  • A tracking number has been sent to the e-mail address used for purchase. Please check this number on the carrier’s website.
    This e-mail comes from Clickship or Purolator and may end up in your spam folder.
  • Please check the accuracy of your address on your order confirmation.
  • Generally, our deliveries do not require a signature on delivery, but you may have received a notice from the carrier in your mailbox telling you to pick it up at a drop-off point.
  • Some of our carriers may also attempt a new delivery the following day, if you were not at home when the first attempt was made.

Delivery times may vary during peak periods and may be extended due to exceptional measures linked to the coronavirus, during periods of major promotions or product launches. Please allow up to 8 working days.

The delivery of products is subject to the rules and regulations of the shipping company, as well as those concerning the signing of an acknowledgement of receipt for the products. If you are absent at the time of delivery, you are responsible for tracking and picking up the products in accordance with the shipping company’s rules and procedures.

Ora Protections is not responsible for lost packages, delivery errors or damaged packages. It is the consumer’s responsibility to check the delivery information before finalizing the order.

Refund & Exchange

REFUND
Apart from our guarantee on your first pair ordered, menstrual pants and washable pads are unfortunately non-refundable. Similarly, no other products in the store are refundable.

EXCHANGE
Only menstrual pants can be exchanged. Black Friday and clearance sale purchases are not redeemable.
For an exchange, please complete the form below, and read the conditions carefully. We do not provide return labels and an additional $6 service charge applies.

Not sure which model or size to order?

  • In each product sheet, the description can help you make your choice. Note the words “Ideal for”.
  • See our sizing guide here.

Don’t hesitate to contact us by e-mail at info@oraprotections.com (lead time 48 working hours).

Rest assured that our priority is your satisfaction and that we are always ready to listen to you.

MONEY-BACK GUARANTEE
Do you still have doubts about the effectiveness of menstrual pants? We offer a guarantee on a pair of panties worn if you’re not convinced by the experience. Here are the conditions:
– This has to be your very first order.
– We give you 60 days, or 2 cycles, to test your panties. Your claim must be made within 60 days of the order date.
– We will reimburse you for one pair of panties worn, which you must return to us at your own expense. If you have purchased more than one pair of knickers on this first order, the UNWEARED knickers are also eligible for a refund, by returning the entire order to us.

The warranty is only valid on worn pants. No refunds will be given for used, washed or unlabelled extra panties.
If you’ve bought several, we advise you to use just one before trying the others, to benefit from a full refund. Delivery charges are non-refundable and the cost of returning the package is your responsibility.

How do I make a claim? Contact us at info@oraprotections.com or fill in the contact form here.

This policy was implemented on December 02, 2023. Orders placed before this date are not eligible for warranty.

ITEM DEFAULT
If your item is defective upon receipt, please notify us within 7 days of receipt using the same form above. We will accommodate you in the best possible way.

Limitation of liability

Ora Protections and its employees will not be held responsible for any problems arising from improper use of this site.

Compensation

As a user, you hereby indemnify Ora Protections from and against any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your breach of any of the provisions set forth herein.

Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, the RGPD is the applicable law governing this document. In the event of any inconsistency between a provision of this document and the RGPD, the rules of the RGPD will take precedence.

Divisibility

If, at any time, any of the provisions set forth herein are deemed inconsistent or invalid under applicable law, such provisions shall be deemed null and void and shall be removed from this document. All other provisions will remain unaffected by the laws and the rest of the document will still be considered valid.

Modifications

These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by e-mail of changes to these conditions or post a notice on our site.

Contact

Please contact us if you have any questions or concerns. Our contact details are as follows: info@oraprotections.com

Effective date: May 3, 2021

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Culotte menstruelle

Novelty alert 🛍️

Discover Classique Coton blue and Classique Coton Ivoire. They’re perfect for medium flows and keep you dry for up to 12 hours!

New V.S. Liquidation collection

As you’ve probably noticed, our panty designs as you’ve always known them are on clearance. Don’t worry, we’ve simply made changes to our manufacturing processes. Older models won’t be coming back, but you can find similar models in the new collection.

Please note that clearance items are neither exchangeable nor refundable.

What's new with
the new collection?

If you wash

A minimum of 3-5 panties will give you time to wash and dry after use, then carry over to the next cycle. Choose different absorption levels to suit your menstrual flow.

3 to 5 pants / cycle

To avoid thinking about it

Do you want to stop thinking about washing and make sure you have enough? Count 2 to 3 panties per day of menstruation. All you have to do is put them in the wash at the end of your period!

2 to 3 panties / menstruation day

Hip and waist sizes are quite similar from one model to another. The difference is most obvious in the crotch.

Your hips Recommended size
27-29 XXS
30-32 XS
32-35 S
36-39 M
40-44 L
44-47 XL
48-50 XXL
51-53 3XL
53-55 4XL

If you’re hesitating between 2 sizes, it’s up to you to decide whether you prefer tighter-fitting panties or more room inside. You can also view detailed measurements for each model ⤵

How many panties do you need?

It’s important to choose the right menstrual panties according to: your menstrual flow, the number of times you change and the duration of your period.
The more absorbent your protection, the longer you can wear it.

Light flow
30 ml / menstrual cycle

Equivalent to 1 tampon a day or a few drops on a towel.

1 pair of panties / day

1 pair of panties / night

Average flow
30 to 50 ml / cycle

Equivalent to 2 to 3 tampons a day or a pad every 3 hours

1 pair of panties / day

1 pair of panties / night

Abundant flow
50 to 70 ml / cycle

Equivalent to 4 to 5 tampons a day or 1 towel every 2 hours

1 to 2 panties / day

1 pair of panties / night

DAILY CLEANING REQUIRED

A minimum of 3-5 panties is needed to last through a period. However, you’ll need to wash the panties between uses so that you can reuse them on subsequent days. Choose panties with different levels of absorption to adapt to your menstrual flow, depending on the day of your period.

3 to 5 pants / cycle

NO WASHING BETWEEN USES

Don’t you want to think about washing between uses? Count 2 to 3 panties per day of menstruation. After each use, rinse and set aside. All you have to do is put them in the wash at the end of your period!

2 to 3 panties / menstruation day