Order tracking

Your parcel’s journey and the usual delivery times:
✨ Once you’ve placed your order, you’ll automatically receive an “order in progress” e-mail. This status means that we have received your order and payment. If you don’t receive the e-mail, check your junk folder, or even your recycle garbage can.
✨ Next we’ll book a carrier for your package by creating a shipping label. Your order is set to “completed” and you receive your official invoice by e-mail. You will also receive an e-mail from the carrier at the same time as your future tracking.
Caution! At this stage, we have not yet begun preparing your order. It can take up to 72 working hours from the time your order is in “completed” status to the time it is ready for dispatch.
✨ During order preparation, if an item is missing, you will receive an email to inform you and the refund of the item.
✨ Finally, the carrier picks up your order the same day or the day after your package is finalized.
✨ We always choose express delivery 1 to 2 working days (except for remote areas). It is therefore normal that there will be no update on your tracking within the first 72 hours. We have no control over additional carrier delays.
✨ Stay on top of your tracking to avoid any delays (incomplete address, parcel dropped off at a drop-off point, failed delivery attempt, etc.).
✨ Overall, the average delivery time is 2 to 5 working days (excluding promotions, launches, non-remote regions and weather conditions).

Do you have a problem with an order, your account or a question? Contact us now, we’ll be happy to help! Would you like an exchange or refund? See our return policy.